1. Definitions
- Website / Application
The online property operated at https://b4manga.com. - Owner / We / Us
B4 Manga Inc. - Product / Service
Any physical or digital item offered for sale on this Website. - User / You
Any individual or legal entity that purchases Products or Services from this Website.
2. General Refund Policy
We offer a 30-day return window for eligible products purchased directly through https://b4manga.com.
If you are not satisfied with your purchase, you may request a return or refund in accordance with this policy.
2.1 Purchases Made at Conventions, Events, or Third-Party Retailers
The following purchases are not eligible for returns, refunds, or exchanges through B4 Manga Inc.:
- Products purchased in person at conventions, expos, pop-up shops, or events through the B4 Manga booth
- Products purchased through third-party partners, retailers, marketplaces, or resellers
All sales made at conventions, live events, or through third-party retailers are considered final unless otherwise required by law.
If you purchased a B4 Manga product from a third-party partner or retailer, you must contact that seller directly and follow their return and refund policies. B4 Manga Inc. does not process refunds, exchanges, or cancellations for third-party sales.
3. Physical Product Returns
To be eligible for a return:
- The item must be returned within 30 calendar days of purchase
- The item must be:
- Unused
- Undamaged
- In original packaging
- Proof of purchase is required
An item may be returned if it:
- Arrived damaged
- Is missing parts or accessories
- Does not match the order placed
4. Non-Returnable Items & Digital Goods
The following items are not eligible for return or refund, unless required by law:
- Downloadable digital products
- Digital coins or credits
- Licensed digital content
- Subscription-based or accessed digital services
Please refer to our Digital Goods Refund Policy for additional details.
5. Refund Eligibility
- Full refunds are available within 30 days of purchase
- Refunds are issued to the original payment method
- Refund processing may take up to 30 business days after approval
Refunds will not be issued if:
- The return is initiated after 30 days
- The product shows signs of use or damage
- Proof of purchase is not provided
6. Sale Items
Sale items may be refunded only if:
- Returned in good condition
- All tags and original packaging are intact
7. Shipping Costs
- Return shipping costs are the responsibility of the customer
- Shipping charges are non-refundable, unless the item was defective or incorrect
- Exchange delivery times may vary based on location
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card account
- Contact your bank or card issuer
- If the issue persists, contact us using the information below
9. How to Submit a Return or Exchange Request
If You Have an Account
- Go to My Account → Orders
- Select the item
- Choose Request Return or Request Exchange
- Provide your Order ID and Online Access Code
- Submit your request
If You Do Not Have an Account
- Submit your request using our Contact Us form.
10. Additional Notes
- Exchanges are subject to product availability
- If an item is unavailable, we may offer store credit or a replacement
- If you cannot access your account, please submit a Help Ticket
11. Contact Information
For refund or return questions, contact us at:
- Contact Page: https://b4manga.com/contact
- Support Ticket: Submit Help Ticket
